We have you covered with our full refund policy - book now and make big savings.

We have a full refund policy to cover any travel disruptions.

What gear do I need to hire Sport Or Performance?

If you have skied and snowboarded before and your heading straight to the top of the lift you will have more fun on the Performance range of gear, it's more responsive and gives more feedback - you will be skiing and riding on upper blue, red and black runs. Our Sports range is suited to beginners and early intermediates that ski and ride mainly on the "green" slopes

How do you fit me out in the equipment I need?

Our experienced team get straight on it - we have a 3D foot scanning machine that gives us an exact size and shape of your foot, from there we select the perfect boots, skis or boards, then onto the clothing and helmets. We have heaps of new gear to give you.

Can I have a day off skiing or snowboarding during my stay.

Yes you may - and at no cost.

Our 6 DAYS FOR THE PRICE OF 5 offer allows you the flexibility to take a rest day, giving you the opportunity to explore all the other attractions Queenstown has to offer. Or just go hard and use the free day up the mountains - it is the best place to be!

Can I swap my skis for a snowboard and vice versa.


Can I get fitted out the day before we start skiing.

Yes, your charge is from your first day on-snow.

Do you have any special rates for large groups.

The rates displayed on this website are our very best deals - but feel free to make contact with us.

Can I get lift passes with you.

Yes, we have a full range of lift pass products available in-store.   We make it easy.

Can you deliver and pick-up my equipment.

Yes, we have a complimentary hotel delivery and pick-up service.

Refunding if the mountains are closed.

Yes - if all the local mountains are closed we offer a full refund.

What sort of equipment do you have?

All the latest from the leading manufacturers.  All equipment is tuned in our fully equipped, on-site workshop.   For more details contact info@snowbiz.co.nz


What is the best way to get up the mountains?

If you are a confident driver, renting a car is a great way to get up the ski areas - make sure you have chains (these should be included with the car) Get on the road early like 7.00am to get the best from your day. There are many mountain transport providers in Queenstown - but we recommend the direct NZSKI service that departs from outside of Snowbiz. It leaves every 15 minutes, be sure to pre book it - see links at the bottom of the page.